RETURN & EXCHANGE POLICY
Refund or Return
Store Policy: No Refunds or Returns
We strive to provide excellent service and quality products to all our customers. Please carefully review your purchases before finalizing them, as we do not offer refunds or accept returns once payment is made.
Exchange
If, within 24-36 hours of receiving your order, you find yourself dissatisfied with the items received and wish to exchange them for a new item, we are happy to accommodate your request under the following conditions:
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The original item must be returned in its original condition, unused, and undamaged.
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The original packaging and all accompanying materials must be included.
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A valid receipt or proof of purchase must be presented.
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The exchange request must be made within 24-36 hours of receiving the order.
Please note that exchanges are subject to product availability. If the desired replacement item is unavailable, we may offer alternatives or store credit at our discretion.
Exceptions
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Defective or damaged items: In the event that you receive a defective or damaged item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
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Special circumstances: We understand that exceptional situations may arise. If you believe your case warrants special consideration, please reach out to us directly to discuss possible solutions.
We appreciate your understanding of our policies, which are designed to ensure fair and consistent service to all our customers.
Thank you for choosing Rhaya Jewels